LOCATION: Pittsburgh, PA

START DATE: TBD

EMPLOYMENT TYPE: Full-time

STARTING SALARY: Negotiable

REQUIRED EDUCATION: Bachelors Degree or Equivalent Experience

REQUIRED EXPERIENCE: Open

RELATED CATEGORIES: Computer Science, Information Science, Web Development, Programming

DESCRIPTION/RESPONSIBILITIES

ZAP Solutions is a fast-growing, and profitable company that specializes in providing state-of-the-art Web based software solutions and services to higher education institutions is seeking a .NET Developer candidate to work on our AMP Prospect and Admissions Management software solution team. Our ideal candidate is highly motivated, always learning and willing to expand their horizons. Qualified candidates will be proficient Web developers with proven proficiency in functionality development (.NET, SQL Server, ASP, PHP), interface design, HTML coding, jQuery, javascript, CSS, database design and development.

The .NET Developer will provide programmatic support for AMP and supporting products by enhancing and extending the solutions’ functionality and helping to develop and support a solid release/deployment management framework. The .NET developer will also work closely with our technical analyst team to respond to client inquiries and requests to configure and customize the software in support of their specific business and admissions processes. Additionally, the .NET developer will be called upon to support our next generation frameworks/applications and to develop standardized modules and tools for our code library to speed our time to market.

REQUIRED SKILLS

Web Development:

• Creating and programming Web applications
• Integrating data in Web applications by using ADO.NET, XML, and data-bound controls
• Creating custom Web server controls
• Configuring, and deploying applications
• Customizing web applications
• Authentication and authorization
• Database Development:

Designing databases and objects:

• Stored procedures, views, and functions
• Designing database query strategies
• Designing error-handling routines
• Designing transaction strategies

Qualifications:

• .NET web development experience
• Visual Basic or Visual C#
• ASP.NET
• .NET Framework
• SQL Server

LOCATION: Pittsburgh, PA

START DATE: TBD

EMPLOYMENT TYPE: Full-time

STARTING SALARY: Negotiable

REQUIRED EDUCATION: Bachelors Degree or Equivalent Experience

REQUIRED EXPERIENCE: Open

RELATED CATEGORIES: Customer Service, IT – Operations and Support

DESCRIPTION/RESPONSIBILITIES

Provide programmatic and technical support for the AMP Admissions Management + Decision Support software solution and supporting products by managing client inquiries, troubleshooting performance issues and ensuring adherence to ZAP Solutions/Client policies and procedures.

The technical analyst / client care manager will possess the appropriate level of admissions/business acumen, while also having a deep-level of product expertise around the features, functionality and capabilities of the AMP software solution. Relatively speaking, the analyst is (typically) not a developer/technologist, but they are responsible for developing and managing project plans and priorities, and directing the software engineer assigned to configure/customize the AMP installations and provide on-going support needs.

The analyst serves as the client’s (primary) single point of contact with ZAP Solutions and they communicate with the admissions and IT teams via phone, email, IM and scheduled status calls throughout the term of the engagement.

Account Management:

Responds professionally, accurately, and expediently to inquiries from constituents and other key audiences via telephone, email, IM:

• Serve as primary point of contact between client teams (admissions + IT) and ZAP’s internal resources (software engineering team)
• Establishing rapport and maintaining on-going relationship with client
• Presenting positive organizational image
• Providing programmatic and technical support
• Clarifying questions or concerns, including identifying both needs and expectations
• Explaining complex business rules in audience-appropriate language
• Collecting information to aid in identifying causes to performance problems
• Documenting all inquiries and manage/prioritize requests (via OnTime system)

Contributes to quality customer service standards by accessing, interpreting, applying, and self-monitoring performance in accordance with departmental policies and procedures. Indentifies and assesses needs of clients and ancillary service groups, and provides appropriate support to satisfy those needs.

Troubleshooting and Diagnosing Technical Problems:

Provide extensive software support for AMP system and supporting products. Works with school admissions and technical staff to collect information and data to be used in troubleshooting software, hardware and performance issues. Analyzes information and data to diagnose cause and provide resolution.

Resource Management:

Participates in project workgroups. Recommends updates, changes, and improvements for AMP software and policies. Provides data for troubleshooting, general analysis and historical research aimed at enhancing service levels. Reviews and participates in the ongoing development and maintenance of procedure manuals and operational resources.

Training:

Provides software and policy training for schools via telephone ,webcast or in person.

Outreach:

Attends conferences and other national forums aimed at the graduate + medical school application process. Staff’s booths in exhibit areas.

Requirements:

Bachelor’s degree required.

Experience in a customer oriented, technical support environment. Personal or professional experience with college admissions process and academia a plus.

Translate complex business rules into audience-appropriate language. Respond to public inquires in a multifaceted service environment. Establish immediate rapport with and project confidence to diverse audiences. Excellent oral and written communication skills. Ability to work well with team members and independently. Must be able to manage multiple priorities while maintaining a high-level of service and attention to detail. Projects a positive image for ZAP Solutions, Inc. (AMP), addresses public inquires diplomatically, demonstrates politically savvy independent judgment, and provides exemplary service.

Knowledge of Windows/MS Office/database environment. Knowledge of data transfer systems (FTP, XML etc.) and techniques for effectively navigating the web. Working knowledge of SQL.

LOCATION: Pittsburgh, PA

START DATE: TBD

EMPLOYMENT TYPE: Full-time

STARTING SALARY: Negotiable

REQUIRED EDUCATION: Bachelors or equivalent

REQUIRED EXPERIENCE: 1-5+ years

RELATED CATEGORIES: Computer Science, Programming, Mobile Development, Web Development

DESCRIPTION/RESPONSIBILITIES

As a mobile developer at ZAP Solutions, this will be an incredible opportunity to steer our mobile development efforts and take on several new start up projects. The mobile developer position will be required to design, develop, test, document, deploy, and support mobile apps on both platforms (iOS and Android). Attention to design, performance, user experience, scalability, clean and documented code is required. Candidate should have experience designing, developing and launching mobile web-service driven apps in the Apple App Store and Android Market. Candidate must have an incredible sense of modern web and user experience design, graphics, layout, transitions and feedback on the mobile platforms and a mastery of variations on mobile platforms (I/O, display, audio, libraries, etc) are a must. Must be able to work closely with back end developers and designers on app design and integration.

Required Skills:

• 1-5 years production mobile app design and development experience
• Strong mobile UX design, coding and support/maintenance, collaboration and communication skills
• iOS and Android (Java) experience, from design to store to updates
• Objective C, Java, Xcode, HTML5, Javascript, CSS, Web Services – Would consider experience with Titanium or similar
• Effective CSS layouts, graphics, icons/glyphs, fonts and motion graphics design
• Source code management experience
• Experience with web-services, social, e-commerce, gaming and multimedia apps
• BS in Computer Science, Software Engineering or related discipline
• Great communication skills. Energetic, and passionate about technology

LOCATION: Pittsburgh, PA

START DATE: ASAP

EMPLOYMENT TYPE: Full-time

STARTING SALARY: Negotiable

REQUIRED EDUCATION: Bachelors Degree or Equivalent Experience

REQUIRED EXPERIENCE: Open

RELATED CATEGORIES: Customer Service, IT – Operations and Support

DESCRIPTION/RESPONSIBILITIES

The administrative assistant / office manager position will provide support for the office and all staff by implementing administrative systems, procedures, policies, and monitoring administrative projects. The day-to-day responsibilities for this position will include a variety of tasks ranging from marketing to administrative to account management. This position will allow for the ability to advance into other positions at our company based on skill set and initiative.

Desirable Skills:

• Administrative oversight of the office
• Excellent customer service
• Attention to detail
• Knowledge of Microsoft Office and Excel required
• Knowledge of Adobe PhotoShop a plus
• Good communication skills
• Copywriting for marketing, as well as technical documents
• Supply management
• Web development and social media experience a plus

Jobs/Responsibilities:

• Assisting with scheduling and assigning administrative projects & expediting work results
• Writing and preparing SOWs (Scope of Work documents) and RFP responses (Request for Proposal documents)
• Helping to maintain and write blog posts
• Updating and maintaining social media presence
• Assisting in QA/testing on current projects
• Answering the phone
• Preparing and sending invoices for our current clients
• Maintaining supply inventory by checking stock to determine inventory level, ordering needed supplies, & verifying receipt of retrieval

Requirements:

Experience in a customer oriented, technical support environment. Personal or professional experience with college admissions process and academia a plus.

Translate complex business rules into audience-appropriate language. Respond to public inquires in a multifaceted service environment. Establish immediate rapport with and project confidence to diverse audiences. Excellent oral and written communication skills. Ability to work well with team members and independently. Must be able to manage multiple priorities while maintaining a high-level of service and attention to detail. Projects a positive image for ZAP Solutions, Inc. (AMP), addresses public inquires diplomatically, demonstrates politically savvy independent judgment, and provides exemplary service.

LOCATION: Pittsburgh, PA

START DATE: TBD

EMPLOYMENT TYPE: Full-time

STARTING SALARY: Negotiable

REQUIRED EDUCATION: Bachelors Degree or Equivalent Experience

REQUIRED EXPERIENCE: Open

RELATED CATEGORIES: Sales, Marketing, Business Development

DESCRIPTION/RESPONSIBILITIES

Oversee the direction and growth of ZAP’s overall business planning, customer service delivery/operations, marketing, new business development, and sales and opportunity management. This position is responsible for assessing, shaping, setting and selling (internal + external) the strategic direction of ZAP Solutions efforts to efficiently and effectively build and scale the company’s unique selling propositions and business operation across our custom development and software solutions business units:

• Should be a dedicated, hard-working executive management leader with the ability to build and broaden internal and external relationships
• A proven track record of both initiating and carrying out marketing and sales strategies
• Strong entrepreneurial skills with excellent business judgment, problem solving abilities and general management strengths

Responsibilities:

• Development and oversight of business strategy and overall company direction
• Oversight of all strategic and tactical marketing and sales initiatives
• Lead process development aimed
• Lead strategic market assessment to determine optimum service, price, and brand positioning for services to maximize penetration and profitability
• Advise senior management team on the management and optimal brand position for the company
• Create and execute strategies to meet or exceed annual goals and objectives in the areas of growth and profitability across all services offered
• Continually develop new client business by pursuing business opportunities with strategic targets and cultivating relationships with existing clients (e.g. Agency / Partner Initiatives)
• Work closely with the senior management team to ensure all sales propositions are operationally, commercially and economically viable
• Develop and maintain key relationships with clients and other constituencies
• Successfully conceptualize position, and develop, negotiate and close sales opportunities
• Facilitate growth of the company’s sales through revenue and margin generation and through recruiting, managing and mentoring /coaching team associates
• Participate and advise senior management team on issues affecting clients and assist in strategic planning
• Work closely with client service team to manage relationships with clients, review client and prospect performance, check continued client satisfaction and extend relationships accordingly
• Represent the company through appropriate professional, community and civic involvement (e.g Ad Fed, AMA, Pittsburgh Technology Council, etc.)
• Manage relationships with advertising / public relations firms and strategic partnerships with vendors
• Maintain a keen awareness of marketplace competition and keep executive management abreast of such threats through effective communication
• Identify and lead definition of key vertical prospects and targeting segmentations for key service offerings
• Demonstrated ability to be a contributing member of the executive leadership team

Requirements:

• Bachelor’s degree in a related discipline required.  Master’s degree in Marketing or Business Administration
• Experience in previous leadership positions such as VP, Senior Manager or Director
• Demonstrated ability to recruit, mentor, evaluate and coach teams responsible for cultivating, building and maintaining strong customer relationships
• An established network of contacts / clients
• An established network of marketing, business development and account management professionals
• A strong customer orientation with the demonstrated ability to nurture key accounts
• The ability to respond quickly and effectively to the needs of clients and internal stakeholders
• Conceptual and strategic selling experience of solutions-based products and services
• Exemplary communication and presentation skills
• A high level of enthusiasm for building business and overcoming obstacles
• Demonstrated results in sales management, business development and P&L management
• Previous experience in building and developing service-oriented teams
• Previous experience in building strong, internal relationships with C-level executives across an organization
• Prior experience in successfully delivering on annual sales quotas
• Strong business and technical acumen

LOCATION: Pittsburgh, PA

START DATE: ASAP

EMPLOYMENT TYPE: Full-time

STARTING SALARY: Negotiable

REQUIRED EDUCATION: Bachelors Degree or Equivalent Experience

REQUIRED EXPERIENCE: Open

RELATED CATEGORIES: Sales, Marketing, Business Development

DESCRIPTION/RESPONSIBILITIES

The business development associate position will be dedicated solely to driving new business sales and expanding our current client base on both the AMP side as well as the custom side.

The position will possess the appropriate level of admissions/business acumen, while also having a deep-level of product expertise around the features, functionality and capabilities of the AMP software solution. Relatively speaking, this position is responsible for learning the ins and the outs of AMP and our company to help further expand our company’s continuing growth. Extensive knowledge of web development and social media required.

Account Management & Sales:

Business development associate will build market position by locating, developing, defining, negotiating, and closing business relationships. This includes a variety of different responsibilities/tasks.

• Identifies trendsetter ideas by researching higher education industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Responds professionally, accurately, and expediently to inquiries from constituents and other key audiences
• Serves as an initial primary point of contact between potential clients (admissions + IT) and ZAP’s internal resource team (technical analyst and software developer)
• Clarifies questions or concerns, including identifying both needs and expectations for the prospective client
• Documents all inquiries and manage/prioritize prospects via SalesForce
• Develops marketing materials and written responses to RFPs
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials
• Enhances organization reputation by accepting ownership for accomplishing new and different requests & exploring opportunities to add value to job accomplishments
• Closes new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
• Contributes to quality customer service standards by accessing, interpreting, applying, and self-monitoring performance in accordance with departmental policies and procedures. Identifies and assesses needs of clients and ancillary service groups, and provides appropriate support to satisfy those needs.
• Participates in project workgroups. Recommends updates, changes, and improvements for AMP software and policies.
• Attends conferences and other national forums aimed at the graduate + medical school application process. Staffs booths in exhibit areas.
• Establishes rapport and maintaining on-going relationship with client
• Presents positive organizational image

Requirements:

Bachelor’s degree required.

Sales experience in a high tech, web development environment. Personal or professional experience with college admissions process and academia a plus.

Translate complex business rules into audience-appropriate language. Respond to public inquires in a multifaceted service environment. Establish immediate rapport with and project confidence to diverse audiences. Excellent oral and written communication skills. Ability to work well with team members and independently. Must be able to manage multiple priorities while maintaining a high-level of service and attention to detail. Projects a positive image for ZAP Solutions, Inc. (AMP), addresses public inquires diplomatically, demonstrates politically savvy independent judgment, and provides exemplary service.