Your success drives our success

At ZAP Solutions, we believe your success is the true measure of our own. Choosing ZAP means joining a community that places immense value on exceptional service and unwavering support. We’re not just customer-focused; we’re customer-obsessed.

Service and support beyond just software.

Choosing ZAP isn’t just about getting top-notch enrollment and management software—it’s about securing a partnership that supports you every step of the way. Our commitment extends from seamless implementation to comprehensive training and continuous support, ensuring you get the most out of your investment.

ZAP Service Plan
Get started with confidence thanks to training, dedicated analysts, priority support routing, and a commitment to responding to inquiries in 48 hours or less. Enjoy unlimited access to user manuals and direct contact with software experts.

Knowledge at Your Fingertips
Our comprehensive knowledge base, in-depth FAQs, and highly user-friendly interfaces, complete with intuitive help prompts and direct links to detailed guides, guarantee that assistance is never more than a simple click away for you.

Your Personal Account Manager
Every client is paired with a technical analyst account manager, your go-to for personalized training and support. Our team, experienced in the admissions space, is ready to assist via email, web, and phone.

Help Guides & FAQs
Interactive Help/Read Me Prompts offer a seamless navigation experience, providing you with immediate access to helpful hints and tips embedded directly within the interface.

Online Case Management
ZAP utilizes a ticketing system to ensure all parties are kept informed on the status of their requests!

 

 

 

Printable Role-Based User Guides
Tailored guides meticulously designed to cater to the specific needs of diverse users, ranging from applicants to administrators, ensuring personalized support.